Client
Stories
At Pacific American Risk, we are always pleased to discuss our many
client success stories. Nothing speaks louder for us than the kind
words we have received from our ever-growing roster of satisfied clientele.
What follows below is a set of these stories.
Real Estate Services Company
Challenge
A
multi-billion dollar real estate services company faced growing competition,
rising labor costs, out-dated technology and lacked a clear marketplace
vision. Over a period of 25 years, the organization grew through acquisition
and suffered from non-standard business processes and disparate systems
that were susceptible to employee fraud.
Solution
Working
with the client’s Executive Management Team, we researched industry
trends, assessed the current business environment, conducted a gap
analysis on company’s existing technology platform, and facilitated
several strategic planning sessions. During these planning sessions,
a new organizational vision was established, priorities were set and
operational metrics were established.
Benefit
The
client organization achieved the following benefits:
•
Improved margins through differentiated service offerings
• Ability to retain strategic clients through service-level
improvements
• Lowered overall labor costs through process automation (saved
$35-40 million annually)
• Established a new strategic planning process
• Successfully turned around a failing business into a profitable
growth oriented enterprise
Paper Goods Manufacturer
Challenge
After
extensive flooding damaged our client’s main Midwest facility
and several other large storage units, the majority of its operations
were placed at a standstill. Without proper solutions, the corporation
was about to face a series of unforeseen roadblocks to restore operations
to pre-flood status.
Solution
They
relied on their business property insurer and loss prevention advisor,
Pacific American Risk, to help the company put measures in place to
prepare for a worst-case scenario and minimize downtime as a result.
Benefit
The
client’s main facility was fully operational within two weeks.
Large Construction Firm
Challenge
Our
client had just acquired a new company — one of the world's
largest suppliers of ready-mix concrete — and needed to set
up a property loss prevention seminar in each location, the number
of which had obviously grown via the new acquisition.
Solution
Our
client looked to our worldwide network of service partners to help
them conduct property loss prevention seminars worldwide that would
successfully overcome cultural barriers.
Benefit
We
were able to eliminate virtually any local bias enabling the dissemination
of our client’s property loss prevention philosophy to all their
global locations. This global network model also ensures that the
local carrier follows our form, service and procedures. Most important,
policies are now being issued on a timely basis and cash flow is handled
more efficiently.
Textile Manufacturer
Challenge
A
large textile client is located in the heart of the hurricane-prone
southeastern United States. In the fall of 2005, Hurricane Katrina
and Rita devastated the Gulf Coast.
Solution
In
2004, Pacific American Risk conducted on-site risk evaluations of
several new Company facility projects and found that the roofs had
not been properly installed and would not withstand a powerful storm.
Pacific American Risk quickly developed a retrofit para and recommended
that the contractor return and implement the changes.
Benefit
Within
a month the roof was repaired. Later that year, four major hurricanes
barreled through the Florida area, but the Company weathered them
all with virtually no property damage.
Utility Provider
Challenge
Operating
in a specialized industry — electric energy generation —
our client required business interruption insurance with high limits
and low deductibles designed to mirror the provisions of their customers.
Solution
Our
client relied on us for our ability to thoroughly understand their
unique industry requirements and provide them with a customized policy
that addressed their specific needs.
Benefit
Entering
into a fourth year with them, our client is fully confident they have
a reliable partner who can work though tough issues with them and
create unique paras.
Industrial Manufacturer
Challenge
Our
client was looking to set up a facility in a former Eastern Bloc country.
The building authorities and contractors were accepting of a series
of local governmental standards that were not deemed adequate for
our client's purposes.
Solution
The
client turned to its business property insurer and property loss prevention
advisor, Pacific American Risk, to leverage their expertise in navigating
cultural issues that could act as roadblocks to achieving their property
loss prevention goals.
Benefit
With
our help, our client was successful in explaining and implementing
their property loss prevention requirements through coherently presented
negotiations with the necessary authorities and policymakers.
Testimonials/
Client Perspectives
When we selected Pacific American Risk, we did so fully convinced
that it was a better solution, because as a leader in our field, we
just do not have a tradition of throwing caution to the wind.
- Ronald S., General Counsel Senior Vice President, Top Ten Consumer
Electronics Manufacturer
Pre-planning
and programs for crisis management and business continuity are, and
should be, part of a company's culture. That's what Pacific American
Risk preaches, and it's definitely a competitive advantage for us.
- John H. - Director of Risk Management, Fortune 500 Company
In
over 24 years in the IT profession, I have never had nearly every
participant in a training class come to my office to tell me how great
it was. Your consultants did an exceptional job and Pacific American
Risk has definitely left a very favorable impression on us.
- Maurice K. - Director of Information Technology, Paper Goods Manufacturer
A
few months ago, our company decided to try another Microsoft Business
Solutions partner and we chose Pacific American Risk. We are completely
satisfied with the entire organization. It is refreshing to see a
consulting company that is committed to providing a quality service.
Our eyes have been opened to the way consulting should be. Rather
than having a consultant come to our office and rack up billable hours,
we now see real results in a fraction of the time. I am projecting
a 20 to 40 percent reduction in consulting fees compared to our previous
partner.
- Marcia C. - VP of Operations, Medical Supply Corporation
Pacific
American Risk has provided us with a powerful tool for managing our
global drilling performance. The development and deployment teams
displayed outstanding problem solving, technical ability, and the
willingness to learn. I was most impressed when I walked into the
office and saw drilling textbooks on the desks!). Most important however,
the folks at Pacific American Risk have real passion and pride in
their work.
- Hewitt G. – Manager of Field Operations, Drilling Company
Pacific
American Risk is unrivalled in their ability to take relatively complicated
processes and issues, and work with us to simplify these and build
web applications to support them. The work they do is fast, accurate
and low cost - exactly what we need in today's challenging environment.”
- Joshua V. – Manager of Engineering Learning and Development,
Software Development Firm
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